All phones stocked at FCQ phones are hardware and software quality checked upon arrival from our supplier to ensure the highest quality for our customers. By quality checking our stock we ensure there are no known issues with the phones. All phones are in excellent condition with original internal components and are not refurbished with cheap parts like many other retailers. In some rare cases the battery will be replaced with a high quality new 3rd party battery and a screen replacement by us if deemed necessary (rare).